Reference

win138 Legal Terms for Indonesian Account Holders

Our legal framework sets out exactly what you agree to when you open an account at win138 — covering jurisdiction, account eligibility, data handling and the rights you…

Jurisdiction-Aware TermsAccount Eligibility RulesDANA, OVO, GoPay & QRIS PolicyData Retention DisclosureUser Rights Covered

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Explore the Scope of Our Legal Obligations

win138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Access to win138 and use of payment rails including DANA, OVO, GoPay and QRIS depends on local law in your region. We operate under a single set of platform terms that apply consistently across all account types. When you complete phone verification and proceed to the

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cashier — whether funding via QRIS, a BCA virtual account, BRI bank transfer or OVO wallet — those transactions are governed by the terms you accepted at registration. Our terms also cover what happens when a transaction is disputed, how we process refund requests, and under
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what circumstances an account may be suspended pending review. If you are in Makassar or anywhere else in Indonesia, eligibility for account features, including access to wallet-linked deposits, depends on local law. We update these terms when regulations change and notify active account holders by the
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registered contact method on file.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Questions

If a specific clause is unclear, your account has been flagged under a policy rule, or you need written confirmation of your data rights, our support…

POLICY CONDUCT

How win138 Handles Data, Cookies and Account Security

Our approach to legal compliance is built around six operational commitments. Each one addresses a question you are likely to have before confirming account details or making a first deposit through DANA…

Data Handling

We collect only the data needed to verify your account and process transactions. No third party receives your DANA, OVO or bank-linked details without your explicit consent or a lawful legal obligation requiring disclosure.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from the footer link on any page; withdrawing consent does not lock your account.

Account Security

Phone verification is mandatory before account access is granted. After verification, any change to your registered phone number or linked wallet — including a GoPay or QRIS update — requires a secondary confirmation step sent to your original number.

Data Retention

Account records, transaction logs and identity documents are retained for the period required under applicable financial regulations. Once that period expires and your account is closed, retained data is deleted on a rolling schedule.

Who to Contact

For formal data requests — subject access, correction or erasure — address your query through the Help Centre legal channel or email marked 'Data Request'. We acknowledge receipt within 48 hours and resolve within 14 calendar days.

Requesting Changes

You may request corrections to personal details held on your account at any time via live chat. Changes to identity documents require uploading a revised file through the secure verification portal inside your account settings panel.

Legal Questions About Your win138 Account

These are the questions we receive most often about legal terms, account rights and data policy at win138. If your question is not covered here, open live chat and reference the legal section for a direct answer.

Yes. Whether you can open and use a win138 account, including depositing via DANA or QRIS, depends on local law in your region. We strongly recommend checking applicable regulations in your area before proceeding.

The platform terms you accepted at registration govern all wallet-linked transactions, including OVO and GoPay deposits. Disputed transactions are handled under the refund and dispute clause in Section 4 of those terms.

Submit a subject access request through the Help Centre legal channel or send an email marked 'Data Request' with your registered phone number. We acknowledge within 48 hours and provide the data within 14 calendar days.

We do not share your personal or payment details — including linked DANA or BCA virtual account information — with third parties unless required by a lawful legal obligation or with your prior written consent.

Transaction records and identity documents are retained for the legally required period after account closure. Once that retention window closes, all held data is deleted from active systems on our rolling deletion schedule.

Contact live chat and reference the legal or data section. Minor detail corrections are processed within one business day; changes involving identity documents require uploading an updated file through the secure verification portal.

The complete terms are accessible from the footer link on every page at win138.club. The terms page includes jurisdiction notes, payment conditions covering QRIS and bank transfer, and the data retention schedule.

win138 Legal Terms for Indonesian Account Holders

Reach Us on Legal and Policy Questions

How win138 Handles Data, Cookies and Account Security

Data Handling

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Legal Questions About Your win138 Account

01 Does accessing win138 depend on local law in Indonesia?

02 What legal terms apply when I deposit using OVO or GoPay?

03 How do I request a copy of the data win138 holds on my account?

04 Can win138 share my account details with third parties?

05 What happens to my data if I close my win138 account?

06 How do I update incorrect personal details on my account?

07 Where can I find the full text of win138 legal terms?

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